Refersomeonetosupportthatactuallyfitstheirlife.
We work alongside Support Coordinators, Plan Managers, allied health professionals, hospitals, families and the people they support — across Sydney. Participant choice stays central, from the first conversation onward.
Telluswhoyou'rereferringas.
Keep the participant's goals, preferences and existing supports at the centre of the referral. We're glad to work alongside the coordination that's already in place — this isn't a handoff away from you.
Share what you can, and we'll confirm fit against current capacity before anything is promised.
Continue to referralWhatyoucanexpectfromus.
Clear communication
We'll tell you plainly what we can offer, and just as plainly when something isn't the right fit.
Participant choice first
The person being referred stays in control of the decision. A referral opens a conversation — it doesn't commit anyone to anything.
Honest capacity conversations
If we can't take on a referral straight away, we'll say so, rather than going quiet.
Respectful collaboration
We work alongside the coordinators, allied health professionals and family already involved — not around them.
One team, not a handoff
Once support begins, the same team stays involved. A referral doesn't disappear into a queue somewhere else.
Servicesyoucanreferinto.
Tap a service for a short summary. Flag as many as are relevant — the referral form below picks up whatever you’ve selected.
Daily Life
Community & Growth
Home & Environment
Higher Support
Support Coordination
Whathappensafteryourefer.
- 01
Referral arrives
It lands with a real person, not a queue.
- 02
We understand the request
We read what's been shared and note anything we should ask about.
- 03
We confirm fit
We check the request against current capacity, honestly — including when the answer is not yet.
- 04
We connect
We reach out to the participant, family member or nominee to talk it through directly.
- 05
We agree on next steps
Together, we confirm what support looks like and talk through availability.
- 06
Support begins
The team who will actually deliver support is who you meet — no further handoff.
Youonlyneedtosharewhat'sappropriateandauthorised.
Consent matters. Only information you’re authorised to share should be included in a referral, and the participant stays involved in the decisions made about their own support.
Information shared with us is handled in line with our Privacy Policy — worth a read if you’d like the detail. This page isn’t legal advice, just a plain explanation of the idea.
Thereferralintake.
Step 1 of 5
Whatever'susefulrightnow.
Everythingelseyoumightneed.
Referral checklist
The basics that help a referral move quickly — the same list from the consent section above.
- The participant's name, or how they'd like to be referred to
- The best contact details for following up
- Their suburb or general location
- The support being requested
Contact details
For anything faster than a form.
Supportworksbetterwheneveryoneistalking.
Participant, Family / Carer, Support Coordinator, WSS, Community / Allied Health — connected around the participant.
This shows how the people around a participant typically connect — it isn’t a formal partnership or referral arrangement with every organisation shown.
Questionsprofessionalsactuallyask.
Let'smakethenextstepeasier.
Whether you’re making a referral, checking capacity, or simply wanting to talk through the right service — start with a conversation.